The Trusted Advisor outlines the factors necessary to be a successful and trustworthy advisor and consultant to the clients. The authors focus on trust as the essential ingredient in any successful business interaction, with five stage sequential process for trust building – engage, listen, frame, envision and commit. Another factor, developing long-term and positive client relationships is what the authors talks about with help of several anecdotes. This book gives practical tips to apply its content, with the numerous other tips to follow and pitfalls to avoid. An insightful self guide for those who want to improve their business relationships with partners and customers.
