FAQs

What kind of books do you have?
Our collection includes books from genres across Biography/ Autobiography, Fiction – Romance, Crime/ Thriller, Philosophy, Others – Self Help/ Inspirational, Business & Management, History, Health and Fitness, Food and Cooking, Religion and Mythology, Politics, Short Stories, Children & Young Adults… and so on.
Also included in our network are some of the best Hindi classics. We have recently started sharing books in Marathi also.

What are the languages in which books are available?
We have books in English and Hindi languages currently. We have recently started sharing books in Marathi also.

How may I become a member at Bookelphia?
Becoming a member is simple. Just visit our website www.bookelphia.com to register yourself and join the world of shared books.

How do members benefit?
Bookelphia members get access to a vast collection of books pooled into the network by all the members. As a member, you can share books with others and request for books shared by other members in the network. Bookelphia facilitates doorstep pick-up and delivery of books between the members so that you can manage everything from the convenience of your home / office.

How may I share my books with other members?
On becoming a member, you may add books to your bookshelf section under your login. Books added to this section are, after validation by Bookelphia admin, added to the shared pool of books. In addition, should you wish so, we may also send a member of our team to make the list out of your bookshelf.
Once we receive the list, we'll put it under the available set of books in the network. When a reader in the network will request for your book, we will get in touch with you and pick up the book from your place as per your convenience.

What to do if I am going out on holiday and cannot share books in that period?
We do not confirm availability of books to a network member before checking out with you for each instance. That said, for convenience of other network members, it is always good to intimate us in advance by sending us a mail at connect@bookelphia.com so that we can update the status of your books as “temporarily unavailable”. Similarly inform us when you are back

How do I order a book from the network members?
You can browse and order books directly from the website. In addition, you may select books to order from our personal recommendation mail list. In the latter case, you may just write to us at connect@bookelphia.com.

How many books can I order at a time?
You can order up to two books at a time. In addition, if you have already ordered two books from the network, you may queue up more books in your reading queue under your login. Books from the reading queue will be delivered after you return the books borrowed from the network.

How do I know our order has been confirmed?
You will get a mail on availability status and delivery schedule.

May I buy books from Bookelphia?
No.

Does Bookelphia sell second-hand books?
No.

May I donate books to Bookelphia?
As book lovers, we know you love your books and would like to keep them with you. However, for any reason, if you wish to donate them to Bookelphia, we would be happy to receive them and include them within the shared network.
To donate a book, please call/ sms/ watsapp us on +91 998 775 9025 or write a mail at connect@bookelphia.com

Can I cancel a book request? How?
You can cancel a book request from the website till it is approved by Bookelphia admin. After approval by Admin, the request cannot be cancelled.

How long may I keep a borrowed book?
Since the books are borrowed from other members, and there may be other members waiting to read the book, we urge borrowers to return the book as soon as they finish reading it. The outer limit for keeping a borrowed book is four weeks. In case you wish to extend the borrowing duration, please do let us know. We will check with the book owner and revert whether it is acceptable.

What if I damage or lose a Bookelphia book?
We are a network based on trust and respect for each other. We invite only passionate book-lovers to join the network and we trust that our members will take the best care of books in the network.
Despite your best efforts, however, if you end up misplacing or damaging a book, please reach out to us at the earliest at connect@bookelphia.com.
At the sole discretion of Bookelphia, we may ask you for paying a fee in such cases.

Is my book safe during lending? What happens if my book gets damaged / lost while it was lent within the network?
We make all reasonable efforts towards ensuring that the books are carried and maintained well within the network. This includes dedicated covers, well-trained personnel for book-handling, and thorough maintenance checks of books before each leg of transit.
However, in the event we find that the book has been damaged / lost, we will replace the book or refund the cost of the book to you.

How is the book pick-up process managed?
We have dedicated pick-up and delivery team members who will handle the pick-up. We will fix up convenient time with you when you are home and schedule the pick-up accordingly.

How do I pack the book for pick up?
You do not need to make any specific arrangements for packing the book. That's what we are for :)
Anyhow, you may find the following information helpful
1. For books that you are lending, our pick-up personnel will bring bags used for carrying the book(s).
2. For book(s) which you had borrowed from Bookelphia, please keep the same ready in the bag in which it was delivered to you.

What should I do, if I have to suddenly go out of house when a pick up is scheduled?
We try to schedule the pick-up date and time as per your convenience. The schedule will be finalized only after we have positively received a confirmation from you regarding the same.
However, should you need to step out at the confirmed time-slot, immediately let us know through an sms/ watsapp message on +91 998 775 9025 with an alternative date and time-slot.
You may also, on your judgement, wish to keep the book at your neighbor / any alternative place close to your residence. If informed in time, we may arrange for a pick-up from the alternative location as well.

How is the book delivery process managed?
We have dedicated pick-up and delivery personnel who will deliver the book to you. We will fix up convenient time with you and schedule the delivery accordingly.

What should I do, if I have to suddenly go out of house when a delivery is scheduled?
We try to schedule the delivery date and time as per your convenience. The schedule will be finalized only after we have positively received a confirmation from you regarding the same.
However, should you need to step out at the confirmed time-slot, immediately let us know through sms / watsapp message on +91 998 775 9025 with an alternative date and time-slot.
You may also, at your discretion, wish to direct us to deliver the book to a neighbor / any alternative place close to your residence. If informed in time, we may arrange for the delivery to the alternative location as well.

How do I place a book return order when I have finished reading?
You may put the book return request through our website. Alternatively, you may call / sms / watsapp us on +91 998 775 9025 or write a mail to connect@bookelphia.com.

How will Bookelphia take the book back?
Our dedicated pick-up and delivery personnel will manage the pick-up when you wish to return the book. We will fix up convenient time with you when you are home and schedule the pick-up accordingly.

What cities is Bookelphia operating in?
We are currently operational in Mumbai and plan to roll-out in more cities soon. Till then, you may consider relocating to Mumbai to join us :)

What are the book pick-up and delivery charges?
The charges for different books are based on their relative availability and demand within the network. The charge for each book is mentioned on the website.
How much do I pay to become a member?
Nothing. We do not (yet!) charge you for joining us :) Charges, if any, may be levied for accessing the network services like book pick-up / delivery, specific recommendations, corporate memberships, etc.

What is the security deposit that I have to pay?
We trust that our members are reading enthusiasts and that, as a member, you will take full care of the books that you receive through the network. In short, there are no security deposits - that's just how we are.

Are there any charges for pick-up and delivery?
Yes. There are charges for pick-up and delivery of books. The chrages depend, among other things, on the relative demand and supply of the book in the network. Typically, they are in the range of INR 50/- to INR 150/-.
>> What's more, every time a book is borrowed from your shelf, you get a credit of 1 Bookelphia Point in your Bookelphia wallet. You may use your credit points to order books from the network. For every three credit points, you may order a book - that has a delivery charge up to INR 100/- absolutely free from the network.

What is the payment mode when I want to buy book credit points?
You may pay us through cash, UPI or e-wallets at the time of book delivery against your borrowing requests.
For cash, payment can be made to our delivery team when he/ she comes for book delivery to your address.
For details of UPI / e-wallet accounts, please write to us at connect@bookelphia.com or drop us a word at +91 998 775 9025.
We will update you as other modes of payment are in place.

Does Bookelphia provide Corporate Reading services as well?
Yes. Please contact us at +91 998 775 9025 or write to us at connect@bookelphia.com for more details.

Do I get any benefit out of referring friends to Bookelphia?
Of course. What better than introducing friends to good habits.
Yawn !
Oh, and yes... you do get credit points for introducing friends to the network. Lazy as we are, we'll soon (shortly!) put up the details in this regard in our Pricing section. To make up for our laziness, we'll give the credits retrospectively as well :)

May I donate books to Bookelphia.
While we would want you to retain your books with yourself, if you wish to donate books to Bookelphia, we would be glad to receive the same

Does bookelphia.com provide e-books / audio books?
For now, we are working on paperback books only. Please do return to this space to know more about our additional services that we plan to introduce soon.

Why focus on physical copies when we can read ebooks?
Well, many of us still like things the old, relaxed way.

How do I refer my friends to the network.
You may refer your friends to join us through the 'Refer a Friend' link on the website.
Alternatively, just send the contact details of your friend(s) to us. We will connect with your friend(s) and confirm back to you once they become a member. Equivalent bonus points will be added to your kitty soon-after.
For referring your friends, you can send a mail to connect@bookelphia.com